As the states across the country began instituting lock-downs due to the COVID-19 pandemic, the Take 5 Oil Change® management team was quick to respond to the challenge of providing critical communication and support to their network of franchisees to ensure they had the resources to navigate the untested waters.
When the pandemic hit, Take 5 immediately established an online franchisee resource center to obtain informationabout everything from financial assistance programs to shop sanitization and best practices to keep both customers and employees safe.
“What impressed me is how proactive the Take 5 management team was in providing guidance, sharing information and best practices,” said Wood Breeden of EB Partners who own three Take 5 locations in North Carolina. “And the way they positioned it was ‘here is what we recommend, and here is what we are doing in our own stores’ which was very helpful.”
The Take 5 model, with its stay-in-your-car service, already minimizes contact. Take 5 has since implemented additional procedures to make the entire 10-minute-or-less oil change a touchless visit. This not only keeps employees and customers safe, it also provides the car owner with added peace of mind.