Tommy Car Wash Systems, a car wash equipment manufacturer, has announced the launch of a new subscription-based maintenance program, called Direct Service Program. Available for customers who have purchased equipment from the company, the program provides on-demand service and assistance with any wash-related maintenance projects. Tommy Car Wash Systems Service and Support department’s goal with this new service is to ensure their customers’ car washes are operating at optimal performance and to provide routine maintenance work to prevent unforeseen downtime of a wash.

The subscription packages are broken down into different frequencies depending on how often service is preferred, with monthly, quarterly, and annual options. During these scheduled routine visits, a direct service tech will inspect the equipment, assess any issues, and order/install parts to get the car wash running at optimal performance. Each visit is documented with a high level of detail and then reviewed with the owner and team.

This program also provides emergency service where if a part of the equipment breaks or the wash goes down, the direct service team will send out a technician to the location within 24 hours to troubleshoot the issue and get the wash up and running again, as quickly   as possible.

“To best support our customers, we’re thrilled to launch this new service to help guide and educate our customers and their operations,” said company president Ryan Essenburg.