Car Wash App
Get Washed, a new mobile app, allows local car washes to expand their customer base and encourage customer loyalty by offering deals directly to users’ smartphones for a nominal monthly…
Aoca Launches Owners’ Summit
The Automotive Oil Change Association (AOCA) has announced a new event geared toward business owners and leaders in the fast lube industry. The Owners’ Summit will be held October 15…
Customer Satisfaction — Measure Both Cause And Effect
What I know about customer satisfaction I learned mostly during the five years I spent working at car dealerships — first auto body technician, later new-car salesperson.
Flex-Serve — Putting Labor Where The Margin Makes Sense
Forgive me. But having just visited two large-scale flex-serve washes — one just about to open and the other producing astronomical numbers — the only word I can think to…
The Brothers Of Prestige
The car wash industry is filled with stories of owners and operators that began washing cars at a young age either in a family business or as a part-time job.…
To Each Its Own
Every generation deals with its own peculiar challenges while, at the same time, presenting unique challenges to those with whom it interacts. Products are created and services designed to appeal…
In-Bay Automatic Survey
The 2013 Auto Laundry News In-Bay Automatics Survey was conducted by mailing questionnaires to a randam selection of subscribers who own and/or operate in-bay automatic equipment.
Ida Certification — Study Guide: Safety And Compliance
Continuing with the “study guide” for the Detailing Certification Tests offered by the International Detailing Association, let’s focus this month on the Safety and Compliance module of the test.
Odor Control — Know The Science, Generate The Business, Part Ii
In last month’s issue of Auto Laundry News, we looked at how we smell odors and considered some common odor treatment techniques. This month, we conclude our discussion of odor…
Cost Of Clean — Improving Wash Quality Without Increasing Chemical Costs
Rising gas prices, adverse weather, a sluggish economy — they all mean the same thing for car wash owners: lower volumes, less profit, and hard times. Compound these wash problems…