Total Car Care

Last month, we discussed the first four of six steps to take when a customer has a problem: 1. Show regret and empathy 2. Ask questions and listen 3. Be…

This month’s column continues the discussion of detailing chemicals as it pertains to the International Detailing Association’s Certified Detailer exam. In last month’s column, we discussed several factors related to…

As car, SUV, and truck owners increasingly customize their vehicles with wheels that are larger and more intricate than ever before, there is less tolerance for dirty rims and tires…

With some customers, you try absolutely everything possible to satisfy them and they are still upset. All you can do is apologize one last time by saying something like, “Let…

My in-bay automatics turned nine years old this past August. I know almost everything there is to know about the machines by now. I can see, hear, and sometimes sense…

Businesses today face many obstacles. Whether it’s an uncertain economy, rising taxes, increased regulations, or the looming changes in healthcare, managing a business is not for the faint of heart.

Although it has been difficult to write positivity about the car wash industry for some time, there are signs suggesting growth again. Some of the external drivers thought to influence…

D&S is a full line manufacturer of car wash systems and equipment for the professional car care industry including the Quicksilver™ “Q” and i5000 in-bay automatics.

Despite the national trend of shrinking sales for both self-serve and in-bay automatics, Green Mountain Car Wash has increased its revenue every month since it opened it doors.

Palms Car Wash has become an institution in Austin, TX, proudly serving the community for more than a decade at numerous locations spread throughout the city. As one of the…