Aoca Launches Owners’ Summit
The Automotive Oil Change Association (AOCA) has announced a new event geared toward business owners and leaders in the fast lube industry. The Owners’ Summit will be held October 15…
Car Wash App
Get Washed, a new mobile app, allows local car washes to expand their customer base and encourage customer loyalty by offering deals directly to users’ smartphones for a nominal monthly…
Cost Of Clean — Improving Wash Quality Without Increasing Chemical Costs
Rising gas prices, adverse weather, a sluggish economy — they all mean the same thing for car wash owners: lower volumes, less profit, and hard times. Compound these wash problems…
Flex-Serve — Putting Labor Where The Margin Makes Sense
Forgive me. But having just visited two large-scale flex-serve washes — one just about to open and the other producing astronomical numbers — the only word I can think to…
Surveillance — Security And Beyond
Every year brings new and varied security challenges to express and full-service car washes. In the past, most facilities rarely changed product offerings or processes, but in today’s market environment…
The Brothers Of Prestige
The car wash industry is filled with stories of owners and operators that began washing cars at a young age either in a family business or as a part-time job.…
What’S In A Price? — In The End, It’S Perceived Value
Price elasticity is the percentage change in quantity demanded in response to a 1 percent change in price. Elasticity of gasoline is 0.2 short-run — 1 percent price increase leads…
To Each Its Own
Every generation deals with its own peculiar challenges while, at the same time, presenting unique challenges to those with whom it interacts. Products are created and services designed to appeal…
Customer Satisfaction — Measure Both Cause And Effect
What I know about customer satisfaction I learned mostly during the five years I spent working at car dealerships — first auto body technician, later new-car salesperson.
In-Bay Automatic Survey
The 2013 Auto Laundry News In-Bay Automatics Survey was conducted by mailing questionnaires to a randam selection of subscribers who own and/or operate in-bay automatic equipment.