Business Operations/Management

Every year brings new and varied security challenges to express and full-service car washes. In the past, most facilities rarely changed product offerings or processes, but in today’s market environment…

Price elasticity is the percentage change in quantity demanded in response to a 1 percent change in price. Elasticity of gasoline is 0.2 short-run — 1 percent price increase leads…

What I know about customer satisfaction I learned mostly during the five years I spent working at car dealerships — first auto body technician, later new-car salesperson.

Each month I look forward to the e-mail comments I receive from readers. Sometimes I get praise, occasionally criticism, and frequently I receive questions that I try to address in…

Improve your competitive advantage through your car wash equipment controller. Bring automation to your car wash with a controller that does more than just switch outputs on and off. You…

Put me in any car wash in any city and I will increase dollar-per-car sales by 30 percent in 30 days.

This month, let’s tackle a subject that, although tough to accept, needs to be at the forefront of every business owner’s mind — employee dishonesty. You provide a safe, secure…

After high school, I started a small business and had several part-time jobs — car wash on weekends, detailing cars during the week, and night shift at a gas station.…

The business of washing cars has come a long way since 1914 when J.W. Hinkle and Frank McCormick opened the first "fast car wash" in Detroit, MI. In the years…