Business Operations/Management

Making an Assessment Building a car wash or purchasing an existing one can be a very expensive venture. There are many factors that need to be considered when purchasing a…

Creating and Maintaining a Program I have been very fortunate to have worked in many successful organizations during my career in this industry. Due to those experiences, I have often…

There’s an unsettling notion in the car wash industry that the equipment in the tunnel is the most important aspect in the business. Although how clean a car leaves your…

Last month we suggested the principal constraint that limits or prevents a “mom and pop” start-up from investing in the car wash industry is the availability of capital. Now we…

Twelve months ago, our State of the Industry Survey, although showing some improvement over the previous year, offered results that could best be described as a mixed bag. The results…

Last month, we discussed the first four of six steps to take when a customer has a problem: 1. Show regret and empathy 2. Ask questions and listen 3. Be…

As car, SUV, and truck owners increasingly customize their vehicles with wheels that are larger and more intricate than ever before, there is less tolerance for dirty rims and tires…

My in-bay automatics turned nine years old this past August. I know almost everything there is to know about the machines by now. I can see, hear, and sometimes sense…

Businesses today face many obstacles. Whether it’s an uncertain economy, rising taxes, increased regulations, or the looming changes in healthcare, managing a business is not for the faint of heart.

Although it has been difficult to write positivity about the car wash industry for some time, there are signs suggesting growth again. Some of the external drivers thought to influence…