Business Operations/Management

Although it has been difficult to write positivity about the car wash industry for some time, there are signs suggesting growth again. Some of the external drivers thought to influence…

Get Washed, a new mobile app, allows local car washes to expand their customer base and encourage customer loyalty by offering deals directly to users’ smartphones for a nominal monthly…

The Automotive Oil Change Association (AOCA) has announced a new event geared toward business owners and leaders in the fast lube industry. The Owners’ Summit will be held October 15…

Rising gas prices, adverse weather, a sluggish economy — they all mean the same thing for car wash owners: lower volumes, less profit, and hard times. Compound these wash problems…

Every year brings new and varied security challenges to express and full-service car washes. In the past, most facilities rarely changed product offerings or processes, but in today’s market environment…

Price elasticity is the percentage change in quantity demanded in response to a 1 percent change in price. Elasticity of gasoline is 0.2 short-run — 1 percent price increase leads…

What I know about customer satisfaction I learned mostly during the five years I spent working at car dealerships — first auto body technician, later new-car salesperson.

Each month I look forward to the e-mail comments I receive from readers. Sometimes I get praise, occasionally criticism, and frequently I receive questions that I try to address in…

Improve your competitive advantage through your car wash equipment controller. Bring automation to your car wash with a controller that does more than just switch outputs on and off. You…

Put me in any car wash in any city and I will increase dollar-per-car sales by 30 percent in 30 days.