Business Operations/Management

            Let’s face it. For the last five or so years we had a great run in the car wash industry. Profits were up, car counts were up, and there…

            Shark Tank is a business reality television series where a panel of angel investors decides whether to invest in a business as entrepreneurs make presentations on their company or…

            The mission of the Auto Care Association is to protect and advance the interests of businesses providing aftermarket products and services for all classes of motor vehicles. The aim…

            Often, the most overlooked aspect of any industrial innovation is the core element itself. If the base product works, why would you want to mess with a time-tested product?…

            Early in my career, a mentor gave me some advice I’ve never forgotten. He told me to imagine my market as a trampoline. Scattered around the trampoline’s surface are…

            The 23nd annual Mobile Tech Auto Recon Expo (MTE) took place January 26-28 in Orlando, FL. It was again held at The Rosen Shingle Creek Convention Center. MTE caters…

I love negotiating a deal. And few things are as satisfying as getting a steep discount. Yet, I recently advised a colleague to offer the full asking price for a…

Having provided consulting, training, and operational assessments at detail shops around the country, I’ve seen it all: standalone detail shops, detail centers at car washes, detail departments at dealerships.            …

According to JP Morgan Chase Institute, there are approximately 28.4 million small businesses in the United States. Only 20 percent are employer businesses. Eighty-eight percent of these firms have fewer…

When it comes to seeking advice or preparing a car care operation’s tax returns, the complex, ever-changing tax rules make doing it without help extremely risky. While off-the-shelf software or…