Since it’s election season, I searched for famous quotes from past U.S. leaders for inspiration. The subtitle is a quote from Benjamin Franklin. But there’s another I toyed with using…
It’s November. You’ll have to wait another 11 months to implement one of the most effective loyalty programs I’ve ever seen at a car wash: Every October, this…
It’s October. My son just sent me the creative samples for the holiday gift card program he’s putting together for his wash. Signage, social media ads, flyers, sales training and…
Human ideas to solve problems or create opportunities are an enterprise’s single most valuable commodity. We tend to think of the big things. Like the idea to create an electric…
“There are two pedals. I have two feet. I think you must have made that crap up about it not being safe to drive with both feet.” First week behind…
Why should a customer choose your wash over any other? If you closed your business today, would the community remember it? I’m writing this on June 4, 2022. Six years…
I must be getting older, I mean wiser. I just returned from The Car Wash Show 2022 and found myself saying “remember when” more times than I can count. Reminiscing…
I found myself saying “a rolling stone gathers no moss” on three separate occasions recently. It taught me something I’d like to share. When speaking about unlimited plans to an…
Somewhere on my journey of raising three kids, someone must have introduced me to the belief that “Because I Said So!” was a bad parenting strategy. Not sure who it…
My colleague jokingly complained about his cats peeing on the floor. Not exactly an adversity. And what does that have to do with car washing? Well, it turns out the…