I need to provide some backstory to understand my latest revelation about the car wash industry. Sitting in a hospital cafeteria after visiting a friend, I chatted about kids,…
Let me start by writing: If I've said it once, I've said it a thousand times. Your tunnel should produce a clean, dry, and shiny vehicle every time...without manual…
It’s alarming how many times a day each of us is bombarded with reviewing some product or service online. It’s equally troubling how we have settled into a common…
No other business conspires against its owner to disrupt consistent customer satisfaction across locations quite like a professional car wash. Temperature, humidity, climate, water quality, and physical characteristics such…
Life is complicated. Don’t overcomplicate it. Most car wash owners hold their managers accountable for results like cost per car, labor percentage of gross, average per car, and damage…
Fitness clubs started to pop up in the 1800s. The first warehouse clubs were introduced in the early 1970s. Today, from shaving supplies to fruit, and everything in between,…
I had a manager trainee ask me when their training would be over. My answer: “Your training is never complete. It only advances when customers insist that you must…
Early in my career, a mentor gave me some advice I’ve never forgotten. He told me to imagine my market as a trampoline. Scattered around the trampoline’s surface are…
I love negotiating a deal. And few things are as satisfying as getting a steep discount. Yet, I recently advised a colleague to offer the full asking price for a…
The tortoise and the hare. We teach our kids that you can be more successful by doing things slowly and steadily, rather than acting quickly and carelessly. Yet, we’re all…