Drivin’ Through

            Car washing is expensive. That is not necessarily news. But development costs for conveyorized car washes have reached a level that has effectively priced out small, independent start-ups.            …

            The summer is, unfortunately, winding down. Shorter days and cooler nights signal the end of fun in the sun, at least up here in the Northeast, and usher in…

            A few weeks ago, I was standing in line for a cup of coffee. There was one customer in front of me, and I was listening to them order…

            There is a common misconception that improvement happens through major breakthroughs. We tend to celebrate the grand opening, the new location, the revolutionary technology, or the record-setting month. Yet,…

            There’s a tendency in business to separate passion from performance. As though loving the work somehow makes the work less valuable. The car wash industry proves the opposite every…

            There is a critical moment every operator must face — usually at the worst possible time. The line is full. The weather is perfect. Volume is peaking. And then…

            One thing the professional car care industry has never been accused of is standing still.             Look back just a decade or two, and the difference is striking. Today’s…

            For much of the past decade, the conversation in our industry has centered on expansion. New builds. New markets. New capital. Bigger footprints and broader reach.             Growth is…

            Over the past few decades, detailing has evolved from an ancillary offering to an industry powerhouse.             Nearly every city and town across the nation has access to a…

            As I write this, Thanksgiving is just a few days away. And having succumbed to pressure in my house to extend the holiday season, I am sitting in a…